Q: How long will my reservation be held?
A: We will hold it for 30 minutes maximum. If you believe you are going to miss your reservation time please give adequate notice. A missed reservation could lead to your reservation being canceled.
Q: Is There a Deposit?
A: Yes, a deposit will be held as a Pre-Authorization on the renters credit card.
Q: Can I Rent A Car For Road Test (Driving test)?
A: Yes you can. Please call the local office for more information. Contact us at 604-689-1231 or 1888-689-1231.
Q: How Can I Rent a Car Without a Credit Card?
A: Please call our local office directly to rent a car without using a credit card. 604-689 -1231 or 1-888-689-1231
Q: Can I Use a Cash Deposit or a Debit Deposit Instead of a Credit Card?
A: Yes, you can provide a cash deposit or a debit deposit in lieu of a credit card. There will be an additional charge of $19.99/day for not using a full credit card. For more information, please call our office 604-689-1231 or 1888-689-1231.
Q: Can I Drive the Rental Car Out of the Province or to The United States?
A: Yes, you can drive the car out of BC and across the border to the United States with written approval from our office. There will be an additional $10/day fee for this service.
Q: Can I Use a Third Party Credit Card?
A: Yes, you can use a third party credit card, as long as it has a functional chip and PIN. There will be an additional $20/day fee to use a third party credit card.
Q: Is There Any Age Requirement to Rent a Car?
A: Yes, the person renting the car must be 18 years, or older and must possess a valid, government-issued, authentic Driver’s Licence.
'Under Age Fee' may be applied to your rental if you are between the ages of 18 and 24.
Q: What Credit Cards does Rent a Car Vancouver accept?
A: We accept all VISA, MasterCard, American Express, Discover, and JCB cards.
Q: Can I use a credit card that belongs to someone else, with consent?
A: Yes, the person to whom the card belongs should come at the time of Rental pick-up, with a valid Photo ID for verification.
Q: Is it possible to extend the car rental period without bringing the car back first?
A: Yes, you can extend your rental period by calling our Customer Support Agents to notify us that you wish to extend: 604-689-1231
Q: Can the rented vehicle be returned after Office Hours?
For our customers’ convenience, we do have an Overnight Drop-box. Please notify us at the time of rental that you wish to use the Overnight Drop-off procedure. Please note that you are wholly responsible for any damages done to the vehicle until it is checked in by our staff.
Q: Can additional drivers use the rental vehicle?
If requested, we can add Additional Drivers to your rental contract, as long as they have a valid driver’s licence. Ask your Car Rental Agent for more information.
'Additional Driver Fee' may be applied to your rental.
Q: Can we take a car on rent on hourly basis?
A: Hourly rental service is not provided by Rent a Car Vancouver. The car or any vehicle can be taken on rent for at least a single day & in that case, it should be returned within the 24 hour limit of time.
Q: Can one way rentals be provided?
A: One way rental facility is not provided by our company.
Q: Can Child safety seats or GPS service be provided by the company?
A: Yes. For any such accessories, please ask your Rental Agent at the time of making your reservation, as availability is a factor.
Q: Is smoking restricted inside the vehicle?
A: Our vehicles are completely Smoke-Free. A customer who violates this rule is likely to be levied with a fine for any such offence.